My dryer was fixed within 3 days including getting a part that was on backorder. John suggested I only have him replace the necessary part and forgo the “cosmetic” part. He said he could return that part. Wow, I was amazed that he recommended something to keep the charges down. Then, a few days later, I needed to call John because a different “feature” (wrinkle shield) was not working. He came out within 1-2 hours and said the part he replaced had the wrinkle shield piece of it missing. He used that piece from my original part that he had to replace AND there was no charge for his trip!! John from Accurate Appliance Repair is the most HONEST appliance repair person I have EVER worked with!! The service he provides is fabulous!!!